Refund policy

Because custom artwork is made specifically for each customer, all custom orders are final sale once work has started.

Refunds are not available for completed custom artwork, digital files, poster prints, framed pieces, or custom wall panels.

If an order has not been started yet, cancellation requests may be reviewed on a case-by-case basis.

If a physical item arrives damaged, contact us within 48 hours of delivery with clear photos of the damage, packaging, and order details. Approved damage claims may be eligible for replacement or store credit.

Limited revisions may be included before final delivery. Major changes, new poses, new outfits, new photos, or full redesigns may require an additional fee.

Digital files are provided for personal use only. Business use, resale, merchandise, advertising, album covers, logos, or bulk printing requires separate approval and may require an additional commercial-use fee.